Which term refers to specialized language that may confuse customers?

The term that refers to specialized language that may confuse customers is jargon. Jargon consists of words, phrases, or acronyms that are used by a particular profession or group and may not be easily understood by those outside of that group. While jargon can facilitate communication among professionals who share the same knowledge and experience, it can lead to misunderstandings or confusion for customers who are not familiar with the specific terms.

For instance, in the field of arboriculture or utility work, terms like "cabling" or "pruning" might have specific meanings that vary from general usage. When communicating with customers, using too much jargon can create barriers, making it difficult for them to understand important information regarding services or safety.

In contrast, terminology refers broadly to the set of terms used in a particular domain, which may include both common and specialized words. Acronyms are abbreviations formed from the initial letters of a series of words and typically have a specific meaning, although they can also be confusing if not well known. Slang consists of informal language or expressions that might be understood within certain groups but can further complicate communication with customers.