What should employees avoid to make a good impression with customers?

Prepare for the ISA Utility Arborist Test. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

To make a good impression with customers, it is crucial for employees to demonstrate professionalism and consideration in all aspects of their behavior and appearance. Parking vehicles haphazardly reflects a lack of organization and respect for the property and the customer’s environment. Such actions can convey a message of carelessness that might negatively influence the customer's perception of the business and its staff.

In contrast, the other options are aimed at fostering a positive interaction. Using appropriate language contributes to clear and respectful communication, dressing professionally instills confidence and portrays the business in a positive light, and displaying proper identification helps establish trust and credibility. Each of these behaviors promotes a favorable impression, while haphazard parking detracts from it.

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