What does the term "close calls" refer to in high-reliability organizations?

The term "close calls" in high-reliability organizations specifically refers to potential safety incidents that nearly occur but do not result in an actual accident or injury. This concept is critical in these organizations because identifying and analyzing close calls can provide valuable insight into safety practices and help prevent future incidents. By examining these near-misses, organizations can implement better safety protocols, train employees more effectively, and foster a culture that prioritizes safety. This proactive approach aids in creating a safer work environment by addressing the root causes of incidents before they escalate into actual accidents. Recognizing close calls is essential for continuous improvement in safety management and risk assessment.