True or False: A high-reliability organization accepts the simplest explanation for close calls or minor incidents.

A high-reliability organization (HRO) is characterized by its commitment to safety and operational excellence, particularly in complex and risky environments. One of the foundational principles of HROs is to seek a comprehensive understanding of incidents, including close calls and minor incidents, rather than merely accepting the simplest explanation.

This thorough investigative approach aims to uncover underlying causes and systemic issues, promoting learning and improvements to prevent future incidents. By refraining from jumping to conclusions, HROs acknowledge the complexity of their operations and the interplay of various factors contributing to incidents. This critical mindset encourages continuous learning, vigilance, and proactive measures to enhance safety and operational reliability.

In contrast, accepting the simplest explanation can lead to complacency and a failure to address root causes, which undermines the safety culture that HROs strive to maintain.