Active listening involves setting aside physical and mental distractions to focus attention on the customer. Is this statement True or False?

Active listening is a crucial communication skill that requires individuals to concentrate fully on what the speaker is saying. This involves not only paying attention to the words but also understanding the underlying message, emotions, and intentions of the speaker. By setting aside physical and mental distractions, such as phones, background noise, or personal thoughts, the listener can engage more effectively and foster better communication.

Focusing on the customer through active listening builds rapport and trust, ensuring that their needs and concerns are accurately understood and addressed. This is vital in contexts such as arborist practices, where clear communication can directly impact customer satisfaction and service outcomes. Therefore, the statement about active listening accurately reflects its fundamental principles and the importance of maintaining full attention to the speaker.