Active listening involves responding by restating the customer's concerns in your own words. Is this True or False?

Active listening is a critical communication skill that facilitates understanding between parties. Responding by restating the customer's concerns in your own words is indeed a fundamental aspect of active listening. This technique demonstrates that the listener is fully engaged and attentive, allowing for the customer to feel heard and validated.

By paraphrasing the customer's concerns, the listener not only confirms their understanding but also provides an opportunity for the customer to clarify any misunderstandings. This approach enhances the communication process, fostering a more productive interaction. Effective active listening contributes to building rapport and trust, making it a vital practice in customer service and other fields necessitating interaction.

In contrast, any assertion that active listening does not involve this practice fails to recognize the importance of affirming and validating the speaker's message, which is crucial in effective communication. Additionally, the notion that active listening is restricted to written communication undermines the interactive nature of the skill, as it is primarily applied in verbal exchanges.